We, at The Porcelain Knob Shop, are very committed to customer satisfaction. After all, you are the success of our business and so it is very important to us to provide our customers with high quality products. All orders are custom-made and we guarantee your satisfaction in quality, service and prices. Our products are 100% Guaranteed. We are confident that you will be pleased with your order. In fact, if you are not completely satisfied, we will provide a full refund within 10 days, from the date you received your order, less the original packing and shipping charges. It is our commitment to you, because we truly value our customers. To return your order for full refund, please send us an e-mail, phone or write to us, WITHIN 10 DAYS of the receipt of your order. Your e-mail or postal date will serve as the refund acceptance date. We will not accept any return for refund after this time period. Please include your name, address, phone number and the reason for your return. Once we have received your refund request, we will send to you a confirmation number and instruction for the return of our product. After we have receipt of returned product, you will be promptly refunded. We're featured in the Buyer's Index Any questions or comments? Email: pknobs@yahoo.com or Write to: The Porcelain Knob Shop , P. O. Box 6575 , Laguna Niguel, Ca. 92607 ; Telephone/Fax: (949) 716-0465 ; http://www.pknobs.com